What You’ll Do

Prospecting and Lead Generation

• Generate new business opportunities through proactive outbound calls and emails.
• Respond quickly and professionally to inbound enquiries, creating a strong first impression.

Pipeline Growth and Conversion

• Create momentum and urgency in the sales process, moving prospects through the funnel to virtual demos and conversion.
• Deliver engaging virtual demonstrations that clearly showcase the features and benefits of our world-leading solution.

About You

• You’re able to commute to our offices in Thame, Oxfordshire for most of the working week, with some hybrid flexibility available. Junction 8A M40.
• You may have 1–2 years of SaaS business development or other B2B sales experience, but we also welcome candidates with the drive, potential, and ambition to build a successful sales career.
• You have a track record of meeting or exceeding targets, or the determination and resilience to achieve them.
• Confidence in running outbound sales activity.
• Experience with Salesforce or a similar CRM platform is a plus.
• You’re a confident communicator who builds relationships quickly and communicates clearly with prospects, clients, and colleagues.
• You may be able to speak-write in additional languages; this is appreciated but not at all essential.

What We Offer

• Attractive compensation package.
• A genuine opportunity to develop your sales skills within a small supportive team, backed by a proven product offering.
• A pathway into more complex products, including face-to-face demonstrations and opportunities for national and international travel, if desired.

How do I apply?

Email us at mark.brayford@viewpointvidoes.com please include your C.V. and tell us why you think you’re a good fit, we’ll always respond.

What You’ll Do

• Supporting product development with CAD updates, prototyping and testing
• Building assemblies, wiring electronics, and preparing products for production
• Operating 3D printers and workshop tools to create prototype parts
• Troubleshooting issues and helping improve designs and processes
• Providing general engineering support across the business

About You

• Practical engineering mindset and a willingness to learn
• Attention to detail and ability to follow documented processes
• Experience with CAD (Fusion 360 or similar)
• Mechanical assembly and fabrication skills
• Basic electronics
• Confidence using workshop tools and 3D printers
• Experience working in a project management environment
• Someone who enjoys variety and getting stuck in

Why join us

You’ll work on real products, learn quickly, and have a direct impact on how we design, build, and deliver our systems. This is a great role in an engineering career offering broad experience and room to grow.

How do I apply?

Email us at mark.brayford@viewpointvidoes.com please include your C.V. and tell us why you think you’re a good fit, we’ll always respond.

What You’ll Do

• Monitor performance across your account portfolio, identify trends, and intervene promptly where clients need support.
• Build trusted relationships with clients around the world, delivering excellent service and acting as their champion within Viewpoint.
• Identify opportunities to increase client value, improve retention, and support long-term account growth.
• Work collaboratively with internal stakeholders to resolve issues, improve outcomes, and ensure clients receive a consistently high-quality experience.

About You

• You have experience in B2B account management, ideally within SaaS, technology, media, guest experience, or another service-led environment.
• You have a track record of meeting or exceeding targets, or the determination and resilience to achieve them.
• You’re a confident communicator who builds relationships quickly and communicates clearly with clients and colleagues.
• You’re comfortable using Salesforce or a similar CRM platform, or willing to learn quickly.
• You’re able to commute to our offices in Thame, Oxfordshire for most of the working week, with some hybrid flexibility available.
• Additional languages are appreciated but not essential.

What We Offer

• Base salary of £35,000–£40,000 plus performance-related bonus
• The opportunity to develop your sales and account management skills within a small, supportive team backed by a proven product offering.
• Exposure to a global client base and a role with clear scope to influence retention, growth, and client success.
• A pathway into more complex account including face-to-face visits and opportunities for national and international travel, if desired.

How do I apply?

Email us at mark.brayford@viewpointvidoes.com with your C.V. and a short note telling us why you think you’d be a good fit — we’ll always respond.

We are looking for a practical, customer-focused Customer Technical Support and Assembly Assistant to join our service and assembly team in Thame. This is a varied role combining first-line customer technical support, hands-on equipment preparation, order processing, returns handling and stock-related support.
You will be the first point of contact for customer support requests, helping customers resolve technical issues by phone, email and remote assistance. When support workload allows, you will also help prepare, assemble, test, dispatch and refurbish hardware and equipment to support smooth day-to-day operations.

Key Responsibilities

• Provide excellent customer service and first-line technical support by phone, email and remote assistance.
• Create, update, manage and resolve customer support tickets, ensuring issues are accurately documented and followed through to completion.
• Diagnose and troubleshoot hardware, software and connectivity issues, escalating more complex cases where needed.
• Keep customers informed throughout the support process with clear, professional communication.
• Assist with processing, refurbishing and setting up returned PCs and equipment.
• Prepare, assemble and test hardware, including camera mounts, system components and product parts.
• Process customer returns, replacement equipment and customer orders, including international dispatch.
• Maintain accurate records and documentation using Microsoft Office and Google Workspace.
• Support stock management, equipment preparation and shipping activities when required.

Essential Skills and Experience

• A strong customer-focused attitude and excellent communication skills.
• Good working knowledge of Windows PCs and general computer hardware.
• Ability to diagnose and troubleshoot common technical issues.
• Confidence using Microsoft Office and/or Google Workspace.
• A practical, hands-on approach with strong attention to detail.
• Good organisational skills and the ability to prioritise workload effectively.
• Ability to work independently and switch between support, assembly and operational tasks.
• Flexibility to work weekdays, weekends and on-call evening shifts based on operational requirements.

Desirable Skills

• Previous experience in a technical support, IT, hardware, logistics or customer service role.
• Experience using remote support tools, ticketing systems or customer relationship management software.
• Basic networking knowledge, including IP addresses, Wi-Fi connections and router troubleshooting.
• Familiarity with configuring, imaging or maintaining Windows PCs and related hardware.
• Experience handling, testing or refurbishing electronic components or technical equipment.
• Understanding of stock control, dispatch processes, courier systems or order fulfilment workflows.
• Interest in cameras, computer vision, hardware products or embedded systems.
• Full UK driving licence.

Training and Support

Previous experience in a directly similar role is helpful but not essential. Full product and process training will be provided, including support workflows, hardware preparation standards and customer systems.

What We Are Looking For

We are looking for someone reliable, organised and keen to learn, with a positive attitude and a genuine interest in helping customers. You should enjoy practical problem-solving, be comfortable working with technical equipment and take pride in accurate, well-documented work.

How Do I Apply?

If this sounds like the right opportunity for you, email us at mark.brayford@viewpointvidoes.com with your CV and a short note outlining why you are interested in the role.
We welcome applications from candidates with different backgrounds and transferable experience. If you meet most of the requirements and are keen to learn, we would still like to hear from you.